Existing client help
Have a question about work we have completed or a service already in place? Start with your client support route so the request, relevant details, and agreed scope stay together.
Rooted in Northern New York. Helping businesses near and far.
Support with context
Help with an existing service begins with understanding the request and the work covered by your agreement. New requirements can be reviewed and scoped separately.
Bring questions about your website, business workflow, or configured service to the support route, with enough detail to understand what you need.
Explain the outcome you want when a service needs to change. Responsibilities, dependencies, and any additional work can then be clarified before proceeding.
Keep the request, decisions, approvals, and outcome together so there is context for the next conversation about your service.
Clear expectations
Support is provided on a best-effort basis for work within the client’s agreement. Coverage, exclusions, costs, and vendor dependencies follow that agreement; no guaranteed response time is implied.
Visit client support for help or open your client portal. Keep follow-up details with the same request where possible.
A request may involve additional scope, licensing, or provider action. Confirm the relevant responsibilities and approvals before the change is carried out.
If your needs have changed or you are considering a new project, start a conversation about the outcome and the work it would require.
Thinking beyond the current request?
Help with an existing service
For a new engagement, contact NNY Tech Corp or start a service request. Read the terms for general service information.
